Institutions
How to Re-activate a Lost SIM Card that Has Been Switched Off
In our increasingly connected world, a mobile phone is more than just a communication tool; it’s a lifeline to our social networks, work and essential services.
Losing access to your SIM card can feel like losing a part of your digital identity.
Whether it was misplaced, switched off, or deactivated due to inactivity, the good news is that reactivating a lost SIM card is often a straightforward process.
In this article, WoK will explore the steps you need to take to successfully reactivate your SIM card.
How to re-activate a lost SIM card
Follow the steps below to re-activate a lost SIM card;
- Go to to an M-PESA, Airtel Money, or T-Kash shop with your original credentials (ID) an M-PESA, Airtel Money, or T-Kash shop with your original credentials (ID)
- The agent will then take photos of the documents and registered the SIM card for you.
- Afterward, you need to wait for less than 48 hours for your line to come back online.
Please note that telecommunication companies usually have 90 days to keep a number that is not in use.
If that time elapses, it will recycle the number and release it to the market for sale.
