Downloading and printing your Higher Education Loans Board (HELB) loan clearance certificate has been made easy, and you can now do it on your own without appearing in-person at HELB offices.
The crucial document mainly required by employers can be accessed from the Higher Education Financing (HEF) website , which you log into using your previous HELB portal credentials.
In case you have forgotten your password, you can reset it on the login page by clicking the ‘Forgot Password’ button. You will be directed to check your email address after which you will follow the link sent from HEF to change your password.
It is important to note that all university student scholarships and financing have been moved to the HEF Portal hence to access a HELB compliance certificate can only be done on this portal.
There are two types of clearance certificates that you can apply for:
1) Loanee Compliance Certificate if you are up to date with your loan repayment
2) Non-Loanee Compliance Certificate if you have never benefited from HELB loan.
Below is a step-by-step guide on how to get your HELB compliance certificate and loan statement for beneficiaries:
Step 1: Registering and Activating the HEF Account (Non-HELB Beneficiaries)
If you have never benefited from HELB loan, you will need to register an account on the HEF student portal to be able to download the compliance certificate. Follow these steps:
- Visit https://www.hef.co.ke
- Click on the ‘Register’ button
- Enter your valid email address and a secure password that you will use to access the portal
- Go to the email address you entered and follow the link sent from HEF to activate your account
- Log in to the HEF student portal using your email and password
- You will then be asked to update your personal details, including religion, location, and address
Step 2: Downloading Your HELB Clearance Certificate
1. Go to the HEF student portal: https://portal.hef.co.ke.
2. Click on the menu PORTALS at the top right corner of your screen
3. Login with your email and password (or reset by clicking Forgot Password)
4. Scroll down and look for the tab Clearance Certificate
5. This will take you to the certificate download page
6. Click on the button Print Certificate/ Reprint Certificate
7. Your certificate will then be downloaded to your device.
For loanees, the student portal allows you to download the HELB students loan statements which helps you keep tabs on your loan balance and whether repayments are being made on schedule.
If you have completed repaying your student loan, the statement helps you check for overpayments so that you can reclaim them.
Step 3: Downloading Your HELB Loan Statement
The steps to follow are the same as above. If you are already logged in, proceed to:
1. Scroll down and click on the ‘HELB Student Loan Statement’ tab
2. This will direct you to the statement download page.
3. Click on ‘Get Statement’ button.
4. Details of your loan repayments and current balance will be displayed on the screen
5. Click ‘Print Certificate’ to download or print your statement.
In the event you encounter problems while downloading your certificate, get in touch with HELB for any assistance through +254 711 052 000 or contactcentre@helb.co.ke
