Since M-PESA services were launched in Kenya, it has grown to become the most well-known and effective mobile money service to.
However, while using Lipa Na M-PESA to pay for goods and services, it is easy to mistakenly pay the incorrect till number.
Lipa Na M-PESA till number has made it simple for Safaricom consumers to pay utility bills and make bank deposits with their phones.
Using this service, business owners to accept payments at the till and use the funds to conduct additional activities directly from the till.
However, man is to error and it is normal to enter an incorrect till number.
To avoid losing funds by transferring money to the wrong recipients, you must first learn how to reverse money transferred to the incorrect M-PESA till number.
How to reverse money sent to the wrong till number
Here is a step-by-step guide on how to reverse money sent to an incorrect till number.
Step 1: Dial 234 or 100 to contact Safaricom M-PESA customer care and ask them to initiate the M-PESA reversal.
Step 2: Safaricom will hold the money in the till number not to be utilized, and call the owner of the till number to confirm whether they received the cash.
Step 3: Safaricom will also ensure whether or not they provided you with a service. If the merchant in charge of the till number confirms that they offered a service, Safaricom will call you back to ask whether you were offered the service. If you say you were not served, Safaricom will call the owner again to ask whether they will accept a reversal.
Step 4: Your money will be returned to your M-PESA account within 72 hours if they accept the reversal. If the merchant refuses to accept the M-PESA reversal, Safaricom will finally call you to advise you to report the matter to the police.
With that said, it is important to note that reversing money transferred to the incorrect till number can be difficult, especially if the recipient refuses to cooperate.
To avoid back and forth arising from such incidents, it is critical to always verify the till number before completing transactions to avoid losing money by sending it to the incorrect till number.
One can also use the M-PESA App or Safaricom App to verify the name of the till number to whom you are sending money to.