The Kenya National Examinations Council (KNEC) has set the record straight regarding the replacement of lost certificates, insisting that it does not conduct replacement for misplaced papers.
The examining body took to its social media platforms to clarify on the steps that can be taken in the event one loses their academic certificates, stating it can only offer a legitimate certification letter in place of a lost certificate.
“KNEC does not replace lost certificates. Instead, we issue a CERTIFICATION LETTER to those who may have lost their certificates,” the council noted.
The certification letter which replaces the lost certificate is legally acceptable and is issued upon the payment of a KSh 5,220 replacement fee.
Before applying make sure that you have a working email and the index number on the certificate. You must also have a copy of the lost certificate as well as a police abstract.
Here is how to apply for a certification letter:
1. Register an account at https://qmis.knec.ac.ke
2. Log in with the credentials sent to your email
3. Select Lost Certificate option from the menu
4. Fill in the Index number, type of exam and year then click FIND
5. Attach the following documents:
i) Copy of the lost certificate/Result slip (MANDATORY)
ii) Both sides of your ID
iii) Passport size photo
iv) Police abstract
v) Confirmation from the registrar of persons: available at NSSF Building 7th floor, Upper hill, Nairobi
6. Submit the application
7. Wait for verification of the application.
8. You will receive an SMS notification to log in and make payment
9. Pay Ksh 5,220 and wait for your application to be processed
10. Keep checking on the system to know the status of application.
11. Once the process is complete, you will receive an SMS notification to collect your certification letter from the KNEC offices.
KNEC also shared that it has automated the process of submitting examination related queries by Kenyans through an online platform called QMIS. They can access information from the system at their own convenience.
“QMIS is accessible online and therefore clients do not need to visit KNEC offices physically to raise queries unless they are collecting documents generated after their queries have been resolved,” the examining body assured.
Should any other queries arise, Kenyans have been urged to use KNEC’s helplines 0720741004 or 0732333566 for assistance.
