Before buying a phone, you always have to make a decision of the brand and specifications of the type of gadget you want.
Whether it’s online shopping or heading to physical stores, you of course want a wonderful shopping experience. You expect and deserve an e-commerce site that’s friendly, and backed up with kind, compassionate customer care service.
Ovostore gives you more than this. You can get products on offer, pay for them on instalments and dive into the convenience of a seamless delivery service.
In order to understand their philosophy, core values and their future, we spoke to them and bring you this story:-
1). Kindly introduce your brand and what you do.
Ovostore is an online shopping platform based in Kenya that sells a wide variety of products at affordable prices, including electronics. It aims to provide a convenient and hassle-free shopping experience with a user-friendly website and aims to be a one-stop-shop for Kenyans’ needs.
2). Apart from mobile phones what other electronics do you sell?
For now we are mainly focused on mobile phones and accessories. But we do sell televisions and woofers.
3). What’s the philosophy behind Ovostore and the core values that make you unique?
Ovostore Kenya distinguishes itself in the local e-commerce market by focusing primarily on a combination of authenticity, affordability, and a customer-first approach.
Key unique aspects include:
Guaranteed authentic products: Ovostore explicitly guarantees that all products sold are 100% authentic, building trust with customers in a market where this can be a concern.
Affordable and unbeatable Deals: The platform focuses on offering competitive and often “unbeatable” deals and discounts on a wide range of products, making quality items more accessible to the average Kenyan consumer.
Focus on electronics and appliances: While a general online store, we have a notable focus on electronic products like mobile phones and home appliances, carving a specific niche within the broader e-commerce landscape.
Trusted Local Presence: Established in 2020, we have built a significant local customer base (over 200,000 customers) and brand trust within Kenya through reliable and excellent customer support, differentiating ourself from larger international players.
Flexible Payment Options: We offer a variety of payment methods, including cash on delivery and the “Lipa pole pole” (pay in installments) option, which caters specifically to local financial needs and preferences.
Efficient Customer Service: We take pride in reliable customer support, timely delivery, and interactive sales team, which helps clients find what they need across various price ranges.
These elements combine to position Ovostore Kenya as a locally trusted, value-oriented platform that prioritizes customer satisfaction and sell only authentic products. For more details, you can visit our official website at ovostore.co.ke.
4). Talking of authentic products, there has been a lot of such products being sold on e-commerce sites. How have you ensured that you only sell authentic and genuine products?
Ovostore Kenya ensures the authenticity of our products through an explicit guarantee of selling only 100% genuine items, by operating as an authorized dealer for major brands like Samsung, and by implementing a clear return and refund policy. Additionally, we ensure product authenticity primarily by sourcing from trusted suppliers where counterfeiting is illegal and regulations are strict. Customers can verify authenticity by checking the product’s batch code, barcode, or QR code on the manufacturer’s website. In case a customer is in doubt, Ovostore has a refund policy that requires a video of the unboxing and photos of the barcode to process the refund.
5). That’s great. I am sure many people may be interested in the lipa mdogo mdogo payment option. How does it work with you?
Ovostore offers a “Lipa Pole Pole” (Lipa Mdogo Mdogo) service that allows customers to purchase electronics, such as phones and woofers, by making an initial deposit and paying the remaining balance in installments over time.
The specific process is as follows:
- Identify a product: You can browse the Ovostore Kenya website or visit their physical store.
- Initiate the plan: Contact Ovostore to set up a payment plan. I suggests calling 0700150009 for “Lipa Pole Pole” inquiries.
6). Do you currently have any offers for the festive season?
Yes, Ovostore Kenya is running festive season offers, including sales on products like the Vivo Y19s which has a 15% and 14% discount, respectively. The company is also promoting products as “perfect for Christmas gift” ideas on their social media pages. @ovostorekenya
7). Great. Apart from your e-commerce site, do you have a physical location?
Yes we have physical location based at Salama House Luthuli avenues 1st flr shop number 4.
8). How do you ensure quick delivery of products and what are your charges for people outside Nairobi?
Ovostore ensures quick delivery for in-Nairobi customers by using our own riders. For out-of-Nairobi customers, we use couriers like G4S or Wells Fargo which can take up to 24 hours. Charges for out-of-Nairobi customers are calculated and displayed during checkout, and some high-value or bulky items may require full payment upfront for both delivery and the product itself.
9). What’s the future of Ovostore? What should customers expect in the near future?
The future is bigger. Ovostore Kenya will offer greater personalization and expand on convenience to include faster delivery and more flexible payment options. We are planning on opening more stores including outside Nairobi.
For a great shopping experience, WhatsApp or call 0700 150009. You can also visit https://ovostore.co.ke/