Gloria Otieno Michelle: Using Human Resource Expertise To Build A Multimillion Reputable Firm

By Prudence Minayo

Gloria is the founder of Recourse For Kenya Limited, one of the biggest HR firms in the country. The firm was born out of her need to give unemployed youths the right training for the job market. Her idea was to make competitive resumes for people. With an initial capital of Ksh200,000, she has been able to build the brand into a company valued at millions of Kenyan Shillings.

Here is her story as told by WoK.


The businesswoman attended St. Lucie Kiriri Girls High School in Nairobi where she left with a B plain. She then proceeded to get a diploma in French from C’entre D’etudes de Langue and a Certificate in Airline Passenger Services at Kenya Airways Pride Center. Later, she attained a Masters Degree in Human Resources Management and Services from The University of Salford.

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Prior to joining Kenya Airways as a Customer Service Mentor, she worked as a recruitment team leader at Isilumko. She left her job at Kenya Airways since she lacked satisfaction. Finding a gap in the world of Human Resource, she founded Recourse Four Kenya. This is an award winning HR consulting farm that was later re-branded to Recours Global HR.

Recours Global HR success

The firm has worked with some of the leading companies and institutions within and outside the country. Some of their clients have included: USAID, sportpesa, World bank, GlaxoSmithK-line (a British pharmaceutical company), and the Kenya National Examination Council.

They have trained hundreds of professionals on various skills and she has expanded her organization greatly. Previously, it had been revealed that the company was raking profits of up to $400,000 annually.

Awards and recognition

As a result of her enormous success, she has gone on to receive awards and various recognitions including:

  • Business Excellence Award certificate by World Confederation of Business
  • She won the World Leadership Awards by the World Women Leadership Congress in 2019
  • Recognized as Forbes Africa Top 30 under 35 Most Promising Entrepreneurs in Africa 2017/2018
  • Winner of 254 Youth Entrepreneurship Awards in 2019
  • Nominated for the Young Business Leader of the Year at the All Africa Business Leaders Award


In a previous interview with How we made it in Africa, she said one of her major challenges came in 2017 when the political climate led to an economic regression. During this time, she found that she had a high demand in clients yet her previous clients were not paying at the right time. While the international clients were paying, it was not enough to sustain the local demand. Luckily, they pulled through.

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