Martin Kangangi Wairimu, popularly known as Marto Wa Muranga Shuttle, is an inspiring entrepreneur who has transformed his life from a humble cabbage hawker to the owner of the renowned Murang’a Shuttle Sacco.
In this article, WoK explores the thriving business that Marto has built in transportation that serves the people of Murang’a County by connecting them to other parts of Kenya.
From Cabbage Hawker to Matatu Tout
In 1996, Marto began his entrepreneurial journey by hawking cabbages in Mukuyu Market. This was shortly after her mother had passed on in the same year. This early experience instilled in him a strong work ethic and a desire to achieve more.
In 2006, he transitioned to working as a matatu tout at the Mukuyu stage, where he honed his people skills and gained valuable insights into the transportation industry.
The First Matatu and the Birth of Murang’a Shuttle
In 2008, Marto took a significant leap forward by purchasing his first matatu, with the license plate KAR 228K. Determined to provide reliable transportation services, he worked tirelessly as both the owner and tout of the matatu.
In the same year, Marto joined forces with five others who shared his vision, and together they registered the now-famous Murang’a Shuttle Sacco.
Secrets to Success
Marto and his team attribute their success to several key factors. First and foremost, they offer competitive prices for transportation from Murang’a to Nairobi, making their services accessible and affordable to commuters.
Additionally, they have established a reputation for not charging extra fees for parcels, a policy that has earned them the trust and loyalty of their customers.
Maintaining High Standards
The Murang’a Shuttle Sacco prioritizes cleanliness and professionalism. They ensure that their matatus are kept in impeccable condition, providing a comfortable and pleasant travel experience for passengers.
Moreover, they maintain disciplined and well-trained drivers who prioritize safety and adhere to traffic regulations.
Accessibility and Client Feedback
To join the Murang’a Shuttle Sacco, interested individuals need to write to the Sacco and book a meeting with the directors to initiate the membership process. The Sacco also values client feedback and has established a dedicated complaints channel in every matatu.
They take client suggestions and concerns seriously, striving to continually improve their services based on customer input.
Embracing Gender Inclusivity
In a bid to promote gender inclusivity and create more job opportunities, the Murang’a Shuttle Sacco is actively recruiting women as touts. By breaking gender stereotypes and providing equal employment opportunities, they are contributing to the empowerment of women in the transportation industry.
From humble beginnings as a cabbage hawker, he has built a thriving transportation business that serves the people of Murang’a County. Marto’s commitment to providing reliable service, maintaining high standards, and embracing inclusivity has earned him the respect and loyalty of his customers.